Terms and Conditions

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WAIVER FORM POLICIES

To participate in any activity at RockHaus Climbing, all participants are required to complete a waiver acknowledging that they are aware of and accept the risks associated with the activities we offer.

For participants 17 and under, waiver forms must be completed by a parent or legal guardian only. Forms submitted by other relatives, friends, or minors themselves are not accepted and considered fraudulent. Parents are responsible for understanding the activities and risks by reading and completing the waiver. RockHaus Climbing is not liable for fraudulent submissions. 

Waivers Expire After 2 Years

Completed waiver forms will expire after 2 years from the date it is signed and submitted. If your waiver has expired, our staff will alert you during your next visit.

GYM RULES 

WARNING: BOULDERING HAS INHERENT AND OTHER RISKS WHICH CAN RESULT IN INJURY, PARALYSIS, OR EVEN DEATH. WHEN YOU OR THE MINOR VISITOR OF WHOM YOU ARE THE PARENT, VISIT THE GYM, YOU VOLUNTARILY ASSUME ALL RISK ASSOCIATED WITH BOULDERING, CLIMBING AND RELATED ACTIVITIES, INCLUDING MOVING ABOUT THE GYM AND ITS PREMISES. 

All visitors must read and sign a Waiver Agreement and complete a gym orientation. Everyone under the age of 18 yrs must have that Agreement signed by parent or legal guardian. 

Parents must be supervising Minor Visitors that are under the age of 15 at all times. No unsupervised drop-offs at any time. 

There must always be a 1:2 parent to climber ratio for kids 5-6 yrs and 1:3 for kids 7-14 yrs. No one under the age of 15 yrs may use the fitness equipment without direct supervision of staff member. 

No jumping off structures, climbing on rafters or climbing behind walls. 

No yelling, running, rough-housing, horseplay or acrobatics. The climbing space is not a play area.

No food, drink or street shoes on fall zones.

Shirts and/or Tops must be worn at all times. 

Climbing shoes required for climbing wall. Climbing shoes must be removed before entering restrooms. 

Never stand, sit, or lie down beneath the walls where a person or object could fall on you. Use walk zones to move about gym and do not walk under walls.

Never climb above, below, or near another climber.

Never be in the fall zone of another climber.

Be hospitable to all climbers. All climbs have a finish hold. Do not top out any boulder problem. 

If you observe equipment concerns immediately notify the staff. 

Spotting is a form of protection for outdoor bouldering and is not permitted at RockHaus. 

Beware of hazards. Objects at or near the base of a climbing surface can result in injury if fallen on. Move them before you climb. 

Beware of any route setting activity or construction work, and steer clear of it. 

Before beginning any sort of fitness regimen. check with your physician. We do not have a medic on staff to help. If you are injured, you must seek your own medical treatment.

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REFUND POLICIES

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Refunds on Retail

All retail items are final sale. If something is defective we will gladly exchange it for a different product. If clothing doesn't fit right, we can exchange it for another size provided the original purchase is in good enough condition to be resold.

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Refunds on Prepaid Memberships​

Prepaid memberships are final sale, but we can work with you to find a solution if your prepaid membership doesn't make sense for you anymore.

Freezes are only available in the event of injury, and a note from your healthcare professional may be required.

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Refunds on Punch Passes​

We do not offer refunds on punch passes

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Refunds on EFT Memberships​

Our billing cycle is monthly, and no partial refunds or credits are available for partial months with EFT Memberships.

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MEMBERSHIP POLICY

Youth Price

Youth pricing is only applicable to those that are 22 years old and under. Vaild photo ID may be required. 

Freezes on Prepaid Memberships

Membership freezes are available for pre-paid memberships due to injury or other special circumstances that require time away. A doctors note from your medical professional may be required.

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EFT Memberships

EFT Memberships will continue automatically until cancelled with billing on the 1st of every month. Please complete a cancellation request 7 days before the end of the month if you would like to cancel your membership. We want you to get value for what you pay, and don't charge freeze fees or late fees. Freezing is complimentary in the event of injury, just show us a note from your medical professional and we will freeze your membership for up to 6 months.  Youth EFT memberships will be adjusted to the adult rate once you turn 23yr. We will warn you when your card is close to expiring, and if payment is declined we will let you know on the 1st of the month so you can update your billing information. If payment still hasn't been made by the 8th of the month your membership may be terminated.

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Complimentary Guest Passes

As a perk to your membership, active members receive one complimentary guest pass per month to bring a friend or family member to the gym who has never visited before.

Guest passes do not include rental equipment or lessons.

Guest passes are complimentary and have no monetary value for exchange or refund.

Guest passes renew on the 1st of each month, unused passes do not carry over.

Guest passes may only be used on individuals who have never visited the gym before.

General 

Photo Usage

Photos taken within RockHaus Climbing may be used for advertising, promotion, marketing or social media purposes. Identity or personal information will not be made publicly available unless expressed permission has been granted.

Pricing Policy

Pricing is subject to change without notice. All published prices are subject to HST unless stated otherwise.

Lost and Found

RockHaus Climbing is not responsible for any lost or stolen personal belongings. We have lockers, please bring your own lock. Lost and found items will be recycled, donated or disposed of if left unclaimed for 30 days.

Miss-prints or Errors

We do our absolute best to ensure clear and accurate information. If you notice errors on our website, please contact us to clarify the information so we can make corrections or adjustments right away. We appreciate your feedback!

Changes to this agreement

RockHaus Climbing may, in its sole discretion, modify this agreement without notice.

Please contact us if you have any question.